Delivery & Return Policy

At Tanish Pharmaceuticals, we are committed to ensuring that your order reaches you quickly, safely, and in perfect condition. This policy outlines our shipping timelines, delivery process, and product return conditions.

1. Delivery Policy

Order Processing

• All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Once shipped, you will receive an email or SMS with your tracking details.

Shipping Time

• Delivery typically takes 3–7 business days depending on your location.

• Remote or rural areas may take additional time for delivery.

Shipping Charges

• Free shipping is available for orders above ₹499 (or as per current promotions).

• For orders below ₹499, a nominal shipping fee may apply, which will be displayed during checkout.

Delivery Partners

We partner with trusted courier and logistics services to ensure timely and secure delivery across India.
In rare cases of unavoidable delays (such as weather, courier issues, or local restrictions), we’ll keep you informed via email or SMS.

2. Return Policy

For safety and hygiene reasons, pharmaceutical and healthcare products are not eligible for return, except in the cases listed below:

Eligible Returns

You may request a return or replacement if:

• You received a damaged or defective product.

• The product delivered is different from what was ordered.

• The product is expired or tampered with.

To initiate a return, please contact our support team within 48 hours of receiving your order at care@tanishpharma.com, providing your order number, issue details, and clear product photos.

Return Conditions

• The product must be unused and in its original packaging.

• Returns are accepted only after verification by our quality control team.

• Once approved, we will arrange for a reverse pickup or guide you on how to send the item back.

3. Refund Process

• After inspection and approval, your refund will be initiated within 7–10 business days.

• Refunds will be made to the original payment method used during purchase.

• If payment was made via Cash on Delivery (COD), refunds will be issued through bank transfer after collecting necessary details.

Note: Shipping and handling fees are non-refundable, except in cases where the return is due to an error on our part.

4. Non-Returnable Items

We cannot accept returns for:

• Opened or partially used products.

• Items purchased during sales or promotional offers (unless damaged/defective).

• Products that have been exposed to improper storage conditions after delivery.

5. Contact Us

For any questions regarding delivery, returns, or refunds, please contact:

Tanish Pharmaceuticals
📧 care@tanishpharma.com
📞 +91-XXXXXXXXXX
📍 [Insert your business address here]